Because much of JI Jewelry's work is made specifically for each customer, our return policy differs from that of a mass-produced jewelry retailer.
Final-Sale Items
The following are final sale and are not eligible for a standard return or refund:
- Custom-designed jewelry
- Personalized jewelry
- Engraved jewelry
- Solid-gold jewelry
- Items made using customer-supplied materials
- Memorial jewelry
- Items otherwise made specifically to a customer's specifications
Customers are responsible for reviewing and confirming design details, ring size, engraving, materials, and other custom selections before production.
Sizing Exchanges
Eligible rings may be exchanged for a different size within 21 days of delivery. The item must be returned in good condition and must not show excessive wear, damage, alteration, or misuse.
The customer is responsible for shipping the item to JI Jewelry and for shipping the replacement item back to the customer.
Some custom, engraved, solid-gold, or otherwise specially constructed rings may not be eligible for a standard sizing exchange. Contact JI Jewelry to discuss available options.
Problems With an Order
If an item arrives damaged, defective, or materially different from the agreed order, contact JI Jewelry as soon as reasonably possible with photographs and a description of the problem. We will review the issue and work toward an appropriate resolution.
Unauthorized Returns
Please contact JI Jewelry before mailing an item back. Items returned without prior approval may not be eligible for an exchange or other resolution.
Contact
JI Jewelry / JI Designs LLC
Email: jidesigns836@gmail.com
Website: https://jicustomjewelry.com